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A sociotechnical approach to knowledge management in the era of enterprise 2.0: The case of OrganiK
- Source :
- Scopus-Elsevier, Scalable Computing: Practice and Experience
-
Abstract
- The increasing need of small knowledge-intensive companies for loosely-coupled collaboration and ad-hoc knowledge sharing has led to a strong requirement for an alternative approach to developing knowledge management systems. This paper proposes a framework for managing organisational knowledge that builds on a socio-technical perspective and considers people as well as technology as two highly interconnected components. We introduce a conceptualised system architecture that merges enterprise social software characteristics from the realm of Enterprise 2.0, and information processing techniques from the domain of Semantic Web technologies. In order to deliver a KM approach that could assist in reducing the socio-technical gap, we suggest deploying such a solution using an integrated sociotechnical implementation methodology.
Details
- Database :
- OpenAIRE
- Journal :
- Scopus-Elsevier, Scalable Computing: Practice and Experience
- Accession number :
- edsair.dedup.wf.001..5cc2a1ec3a77aef0926d8542060e0947