Coping, dealing with stress and adapting to the 'new norm' : a qualitative analysis of the narratives of mental health workers during the COVID-19 pandemic

Objectives: Rapid research has reported that the uncertainty associated with the COVID-19 pandemic and its containment measures has had adverse mental health effects in previously healthy people and especially in people with pre-existing mental health problems. Efforts have been made to adapt the delivery of mental health care to the demands of COVID-19. Yet, little research has considered the impact on mental health workers (MHWs).Design: Qualitative research design based on semi‐structured in‐depth, online interviews.Method: One to one interviews were conducted with MHWs (N = 25) working on the frontline of mental health services during the COVID-19 pandemic. Interviews were audio-recorded, transcribed and managed using NVIVO. Qualitative data was analysed using an inductive thematic approach. Expected results: Preliminary analysis suggested the following themes: (1) 'adaptive coping strategies', (2) 'peer support' and (3) 'increased perceived team resilience' helped mitigate against the adverse impact that COVID-19 related stressors have on MHW's mental wellbeing. (4) 'Visible and supportive leadership' was also found to be essential in helping staff gain access to current and accurate information on COVID-19 and in helping workers adapt to constant change. Current stage of work: Data collection began in December 2020 and data collection and analysis is due for completion in June 2021. Conclusions: The implications of these findings are discussed at both the individual and organisational level, emphasising the importance of both peer and team-based support in alleviating the negative impact that COVID-19 has on MHW's mental wellbeing. The importance of supervision and leadership is highlighted.