Queuing Simulation Model as Library Management Support in Terms of Informatization

The intensive development of information and communication technologies requires libraries as informative institutions to continuously adjust their services and activities to the conditions arising from such processes. Reducing the time for obtaining a requested publication, digital material or an answer to a question is something the library management should strive for in order to provide a quality service in meeting the users' needs. Such problems can be solved much more efficiently by means of adequate quantitative models and computer support. With this aim in mind, in this paper a queuing model is presented. The initial model has been improved in our research by using simulations, as well as methods of descriptive and inferential statistics. For the proposed model to display all its advantages, appropriate software needs to be developed that will facilitate request intakes and assessments of customer's waiting time. In this way, a user would at any time know precisely the situation of the queue he is in, and would adapt his behaviour accordingly. There is no doubt that implementing the presented model in a library management information system would contribute to the library efficiency.