Customer experience in five-star hotel businesses: is it an “experience” for customers?

MLA

Şanlıöz-Özgen, H.Kader, and Metin Kozak. “Customer Experience in Five-Star Hotel Businesses: Is It an ‘Experience’ for Customers?” Consumer Behavior in Tourism and Hospitality, vol. 18, no. 3, June 2023, pp. 306–20. EBSCOhost, https://doi.org/10.1108/CBTH-11-2022-0197.

APA

Şanlıöz-Özgen, H. K., & Kozak, M. (2023). Customer experience in five-star hotel businesses: is it an “experience” for customers? Consumer Behavior in Tourism and Hospitality, 18(3), 306–320. https://doi.org/10.1108/CBTH-11-2022-0197

Chicago

Şanlıöz-Özgen, H. Kader, and Metin Kozak. 2023. “Customer Experience in Five-Star Hotel Businesses: Is It an ‘Experience’ for Customers?” Consumer Behavior in Tourism and Hospitality 18 (3): 306–20. doi:10.1108/CBTH-11-2022-0197.