A qualitative exploration of digital medicines information usage: Insights from an evaluation of the BNF

•This qualitative study explored digital information usage in the context of the BNF.•More driving than resisting forces to digital usage were identified.•The COVID-19 pandemic has expedited the digital transition in BNF/BNFc usage.•Many organisations lack the required digital infrastructure for widespread digital usage.•Future efforts should focus on the digital technology, and on upskilling staff to use it.