Association of waiting time and satisfaction level of patients with online registration system in a tertiary level medical institute outpatient department (OPD)

In 2015 the Government of India started a Computerized Online Registration System (CORS) for scheduling online appointments. This study was conducted to assess whether the introduction of CORS had any impact on patient satisfaction and patient waiting time for outpatient registration. A study comprising 50 online registered patients and 70 walk-in registered patients was conducted at the adult outpatient departments registration windows (Internal Medicine and General Surgery) of a tertiary level hospital. A pre-tested interview schedule was used to capture the satisfaction levels (%), waiting time (in minutes) and their associated factors in both group of patients.