Performance metrics in scrum software engineering companies

Finding effective ways to evaluate the process and a team in software engineering is not a trivial task. Therefore, it is pertinent to study metrics that can be used in Scrum environments to monitor and evaluate the team's progress and support the implementation of improvements. This study explores the relevance of 12 specific metrics applied in a Scrum environment and explores their importance considering multiple dimensions through the adoption of a quantitative methodology based on a survey that received 137 valid answers from Portuguese Scrum professionals. The results allowed us to conclude that the metrics related to the business value delivered and sprint goal success are the most relevant. Furthermore, factors like the number of years of experience of individuals, their role in the Scrum team, and the size of the organisation are factors that influence the perception of the importance of these metrics.