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A Model of Users' Satisfaction with Taiwan's Government Website
- Source :
- Psychological Reports; October 2007, Vol. 101 Issue: 2 p395-406, 12p
- Publication Year :
- 2007
-
Abstract
- Taiwan's Government web portal has been the sole communication link between citizens and E-Government since being launched in 2002 to provide citizens with government-related information promptly via effective classification. The assessment of the service quality and citizens' satisfaction with E-Government has rarely been explored. The present study explored how the service quality of E-Govemment subsequently affects the users' psychological and behavioral responses. A structural model was proposed that contained four constructs: service quality, service value, users' satisfaction, and behavioral intention as well as their interrelations. A survey was used to collect users' ratings. Structural equation modeling was applied to verify the factor analysis of the obtained data and fit of a model. Analyses indicated adequate fit of model as follows: E-Government service quality → service value → users' satisfaction → behavioral intention.
Details
- Language :
- English
- ISSN :
- 00332941 and 1558691X
- Volume :
- 101
- Issue :
- 2
- Database :
- Supplemental Index
- Journal :
- Psychological Reports
- Publication Type :
- Periodical
- Accession number :
- ejs42224433
- Full Text :
- https://doi.org/10.2466/pr0.101.2.395-406