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A Model of Users' Satisfaction with Taiwan's Government Website

Authors :
Chung, Yu-Ko
Sheu, Liang-Chyau
Chien, Sarina Hui-Lin
Source :
Psychological Reports; October 2007, Vol. 101 Issue: 2 p395-406, 12p
Publication Year :
2007

Abstract

Taiwan's Government web portal has been the sole communication link between citizens and E-Government since being launched in 2002 to provide citizens with government-related information promptly via effective classification. The assessment of the service quality and citizens' satisfaction with E-Government has rarely been explored. The present study explored how the service quality of E-Govemment subsequently affects the users' psychological and behavioral responses. A structural model was proposed that contained four constructs: service quality, service value, users' satisfaction, and behavioral intention as well as their interrelations. A survey was used to collect users' ratings. Structural equation modeling was applied to verify the factor analysis of the obtained data and fit of a model. Analyses indicated adequate fit of model as follows: E-Government service quality → service value → users' satisfaction → behavioral intention.

Details

Language :
English
ISSN :
00332941 and 1558691X
Volume :
101
Issue :
2
Database :
Supplemental Index
Journal :
Psychological Reports
Publication Type :
Periodical
Accession number :
ejs42224433
Full Text :
https://doi.org/10.2466/pr0.101.2.395-406