G190(P) Patient and family experience of endoscopy at a tertiary paediatric gastroenterology unit

BackgroundA paediatric global ratings scale for endoscopy(PGRS) is currently being piloted and this will provide a quality and safety framework for service improvement in Paediatric endoscopy units. An important aspect of this is patient involvement and an annual survey on the patient’s experience.AimA patient/parent feedback survey was used to evaluate the endoscopy experience for our patients and family, as part of an annual endoscopy audit plan.MethodA questionnaire that has previously been approved by our clinical governance team in 2013 was used. Questionnaires were distributed to patients and parents over a 3 week period (24/10/16–11/11/16).Results28 questionnaires were returned, including an even spread between age groups. The results are illustrated in Table 1.Abstract G190(P) Table 1Results of patient/parent questionnairePreparation before procedureYes (%)No (%)Not recorded (%)Was the procedure explained during consent?10000Did you feel you had opportunity to ask questions?10000Were you given information leaflets about the procedure?75187In those who had colonoscopies, were you explained the10000importance of bowel preparation?Were you informed of waiting time in advance?71254Did you have an opportunity to discuss options with the82117Anaesthetist?Overall preparation rated as 'excellent' or 'good'79147Experience post procedureDid the patient experience post-operative pain?296110Did the patient experience post-operative bleeding?48610Were the endoscopy findings discussed and explained?711117Were follow up arrangements given at discharge?71425Was advice given about complications after discharge?46747Overall experienceOverall patient comfort rated as 'excellent' or 'good'75 718Overall experience rated as 'excellent' or 'good'75 718ConclusionOverall, patients and families have had a good experience of endoscopy at our Unit, which is in line with previous studies. Areas for improvement include a need for specific endoscopy information and post procedure advice leaflets, and adolescent care.