Fuzzy Comprehensive Evaluation on System Performance of Enterprise E-Business.

Abstract: Enterprises are pushed into a global competition based on internet with the boom of information technology, and e-Business has been the main platform of businesses. Efficient and effective e-business system has been one of the key factors that enterprises gain sustained competitive advantages in the knowledge-based economy. The performance evaluation of e-business system is significant because the process can help us find the defects and. obstacles of ebusiness system. Based on mathematics and human psychology algorithm, the Analytic Hierarchy Process (AHP) is a structured technique for dealing with complex decisions and project evaluation This paper presents an application of the AHP in the performance evaluation of e-business system by developing a fuzzy comprehensive evaluation model and a grey clustering method. In the last part of this paper, a case study is illustrated the application of the evaluation model and the evaluation process. [Copyright &y& Elsevier]