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Fixing by Clicking.
- Source :
- Government Technology; Nov2011, Vol. 24 Issue 11, p26-27, 2p, 1 Color Photograph, 1 Illustration
- Publication Year :
- 2011
-
Abstract
- The article presents a case study on SeeClickFix, a web-based tool for reporting citizens' complaints. Ben Berkowitz, a resident of New Haven, Connecticut, launched this tool in 2007 when he found out that the city lacked a centralized customer service system. It discloses that in 2008, New Haven adopted the SeeClickFix and its Department of Public Works embedded the application on its website. Also discussed is the potential of SeeClickFix to serve as a national 311 system.
- Subjects :
- COMPUTER software
COMPLAINTS & complaining
CUSTOMER services
Subjects
Details
- Language :
- English
- ISSN :
- 10439668
- Volume :
- 24
- Issue :
- 11
- Database :
- Supplemental Index
- Journal :
- Government Technology
- Publication Type :
- Periodical
- Accession number :
- 66840842