ROLE OF SOCIAL AND HUMAN CAPITAL IN VIRTUAL COLLABORATION.

Virtual collaboration is emerging as organizations embrace new business processes to take advantage of electronic communication technologies. This paper focuses on virtual collaboration and the application of videoconferencing as the primary medium for collaboration. A combination of questionnaire and a follow up discussion group were utilized. Results were qualitatively analyzed to determine the importance of Social and Human Capital and their influence on perceived interaction qualities, group process satisfaction and previous experience. Along with Social and Human Capital, the inclusion of Technological Capital as a criterion for successful virtual collaboration is proposed. [ABSTRACT FROM AUTHOR]