Know your audience.

The article considers a comprehensive open-government strategy that addresses the special needs and interest of different kinds of users in the U.S. Specific seekers are users focused on a particular matter of interest only to themselves such as passports, job searchers and grant applications. There is a need for agencies to include an online rapid-response mechanism for this kind of inquiries. User-generated wikis or structured forums could help address questions from pragmatics. Blogs can be posted by agencies to keep single-topic passionistas updated.