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British Gas updates call centre IT.
- Source :
- Computing (1361-2972); 4/9/2009, p5-1NULL, 1p
- Publication Year :
- 2009
-
Abstract
- The article reports that British Gas PLC is deploying a call monitoring service to help reduce customer defections and assess training needs for contact centre staff. The software captures real-time feedback from up to 6,000 customer surveys each week. Improving client retention and loyalty and promoting additional products and services were the main objectives of the system.
Details
- Language :
- English
- ISSN :
- 13612972
- Database :
- Supplemental Index
- Journal :
- Computing (1361-2972)
- Publication Type :
- Periodical
- Accession number :
- 40933830