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Accessing e-Government Services: Design Requirements for the Older User.
- Source :
- Universal Access in Human-Computer Interaction. Applications & Services; 2007, p932-940, 9p
- Publication Year :
- 2007
-
Abstract
- Access to e-Government services, such as welfare, housing and financial assistance is typically achieved through accessing, completing and submitting paper-based forms. Current UK e-Government strategies indicate that such service access forms will be made available online. With the aging population considered as a primary user of these services this paper promotes the need to establish older adults' online form design requirements. Building on previous research [see 8], the current investigation validates and extends previous online form design requirements for an aging user group. The paper opens with an overview of current UK e-Government initiatives and promotes the investigation of older adults' online form design requirements, not only to assist this vulnerable user group with independent living but also to support social inclusion. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISBNs :
- 9783540732822
- Database :
- Supplemental Index
- Journal :
- Universal Access in Human-Computer Interaction. Applications & Services
- Publication Type :
- Book
- Accession number :
- 33323720
- Full Text :
- https://doi.org/10.1007/978-3-540-73283-9_101