Measurement practices in financial software industry.

Measurement is practiced in a large number of software organisations. Measurement may have many purposes, e.g. it can have a business goal orientation and software improvement orientation. It is an essential part of the processes in a software company. One of its benefits is that it can be used for customer satisfaction and trust building to show the value creation that quality work has for the customer. Measurement alone will not improve the software process, but it is a necessary step to collect information on the state of affairs and to evaluate the effort in software improvement activities. In this article, we will describe a measurement program in effective use in a medium-size Finnish software company, which combines in its measurement procedures business goal orientation and a dimension of software process improvement from the perspective of engineering processes. Copyright © 2007 John Wiley & Sons, Ltd. [ABSTRACT FROM AUTHOR]