Issues in Vendor/Library Relations—Features.

The article discusses the issue that affect the Vendor/Library relations. It has been said the some features of Microsoft Corp.'s new Office 2007 has been loathed by customers due to some options that literally did nothing. According to the author, somewhere in the lineage of every software feature, useful and useless ones alike, there was some kind of encounter between customer and company. Moreover, for libraries and their vendors today, there is no more important point of connection, or missed connections, than this partly covert area, which is systemmaking.