A Feature-based Process for Effective Stakeholder Management in Software Product Development.

Successful product development is mostly dependent on how well contributions from stakeholders are taken into account. There are signs that the way stakeholders are involved in a project is directly linked to how well software products are delivered. Engagement of stakeholders enables organisations to proactively consider the requirements and expectations of anyone with a stake in the product under development. For a given stakeholder management process (SMP) to work well, it is recommended that all stakeholders be listed in a reference document, and their involvement in the process to be kept up-to-date. For this purpose, this study presents a solution to this problem by coming up with a feature-modelling-based stakeholder management process (FM-SMP) for capturing and documenting the right stakeholders during the SMP. The FM-SMP supports ongoing monitoring of the status and attributes of stakeholders during this process. This manuscript includes the description of a case study on smart homes, where the proposed FM-SMP was adopted and evaluated successfully. The result of the case study reveals that the use of FM-SMP improves the ability of software engineers to effectively and precisely identify the appropriate stakeholders, thereby enhancing end-user satisfaction in software product development. [ABSTRACT FROM AUTHOR]