cultures of healing.

As growing infrastructure and governance for health equity develop, health systems are beginning to understand that commitments to health equity require longer visits or more support in certain patient contexts. | Additional factors can make patient touchpoints with health-care systems feel transactional, rather than relational, for patients, including poorly designed digital platforms and patient experiences that feel clinical - as in cold, rather than caring. Clinical communication, care management, patient adherence, and satisfaction improve when the illness narratives of patients, their families, and practitioners are mutually understood. Research on patient matching in mental- and behavioral-health contexts does not support formulaically matching patients with providers based on perceived cultural congruence. [Extracted from the article]