Suite Service.

This article discusses actions being taken by upmarket hotel operators in rethinking their offerings and creating specialized programs to set their hotels apart and exceed guest expectations, as of April 2005. The idea is to mimic the dining room experience in a more intimate setting, be it course-by-course service by a private butler at the Lodge at Auberge at Cordavall resort in California, or via a new romance package at the Esperanza Resort in Los Cabos, Mexico, which includes a customized. tour-course dinner served either on the guestroom patio or on the beach. Guests work with the chef to create a menu of their favorite food items and have their own dedicated waiter throughout the meal as well as live music and more. Tapping into the desire of guests to sample local cuisine, the Peninsula Hotels has launched Snacks & the City. a new roomservice program that puts a fresh spin on street food favorites. Now guests at any of the seven hotels of the group can sample local fare interpreted by the chefs of the Peninsula. Dianna Balabon, director of marketing for Peninsula, Americas, said that they thought this would be a fun way to celebrate their big cities and exotic locales. They noticed that a lot of their guests are interested, curious and templed by street food, but are terrified to try it. Each chef worked to define what best describes street food in their respective locale and gave it a Peninsula spin. It is achievable for their clientele who is not going to walk outside and try something. INSET: Customized Mini Bars.