Knowledge in critical events: Know-how at work of emerging country firefighters.

This study analyses the know-how at work of emerging country firefighters involved in a critical event. The research was a qualitative exploratory study in which 19 firefighters were interviewed. The results show that the firefighter's work is marked by the intense use of sensory perceptions such as hearing, feeling, smelling, and seeing and artifacts such as uniform, siren sound, victims' cell phone ringing, military career, professional's work instruments. The error and failure also appear as artifacts that mobilize knowing-in-practice, and it shows a fragile image of indestructible firefighters. Therefore, the know-how at work of emerging countries' firefighters is performed by present and absent artifacts that mobilize aesthetic judgments and emotions that are different when considering before, during, and after the critical event. The study emerges as a possibility to rethink the organizational training of these professionals. [ABSTRACT FROM AUTHOR]