Identifying Gaps and Opportunities to Improve Performance in University Libraries Using Benchmarking and Performance Appraisal System.

This research presents a benchmarking and performance appraisal system used to help libraries in identifying gaps and opportunities for improving performance in university libraries. The paper identified various types benchmarking and appraisal system, and also the approaches by which gaps are identified, how to prepare for performance review session and what to do after gaps are identified to improve performance. Findings showed that benchmarking and appraisal system are effective means of discovering performance lapses which necessitate performance improvement of the university library as an organisation and quality job performance of the library staff in meeting diverse information, curriculum, recreational and creative needs of the students, faculty, researchers and entire members of the university system. [ABSTRACT FROM AUTHOR]