FINANCIAL FIRMS THAT PUT THE CUSTOMER FIRST.

We factored in consumer complaints about the companies tracked by the Consumer Financial Protection Bureau (CFPB) and the National Association of Insurance Commissioners (NAIC), and we reviewed the mobile apps and websites of the firms to see whether customers are well served by their digital tools. Amex bested the competition in our survey of current customers, with outstanding ratings for client interactions with customer-service representatives. CREDIT CARD ISSUERS Gold: American Express Silver: Discover Bronze: Chase Excellent customer service from a credit card issuer may mean little interaction between you and the company. [Extracted from the article]