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Clinical Workflows and the Associated Tasks and Behaviors to Support Delivery of Integrated Behavioral Health and Primary Care.
- Source :
- Journal of Ambulatory Care Management; Jan-Mar2019, Vol. 42 Issue 1, p51-65, 15p
- Publication Year :
- 2019
-
Abstract
- Integrating primary care and behavioral health is an important focus of health system transformation. Cross-case comparative analysis of 19 practices in the United States describing integrated care clinical workflows. Surveys, observation visits, and key informant interviews analyzed using immersion-crystallization. Staff performed tasks and behaviors--guided by protocols or scripts--to support 4 workflow phases: (1) identifying; (2) engaging/transitioning; (3) providing treatment; and (4) monitoring/adjusting care. Shared electronic health records and accessible staffing/scheduling facilitated workflows. Stakeholders should consider these workflow phases, address structural features, and utilize a developmental approach as they operationalize integrated care delivery. [ABSTRACT FROM AUTHOR]
- Subjects :
- COMPARATIVE studies
WORKING hours
IDENTIFICATION
INTEGRATED health care delivery
INTERVIEWING
LONGITUDINAL method
CASE studies
MEDICAL personnel
MENTAL health services
SCIENTIFIC observation
PATIENTS
PRIMARY health care
SURVEYS
WORKFLOW
CROSS-sectional method
PATIENT-centered care
DATA analysis software
ELECTRONIC health records
STAKEHOLDER analysis
Subjects
Details
- Language :
- English
- ISSN :
- 01489917
- Volume :
- 42
- Issue :
- 1
- Database :
- Supplemental Index
- Journal :
- Journal of Ambulatory Care Management
- Publication Type :
- Academic Journal
- Accession number :
- 134448694
- Full Text :
- https://doi.org/10.1097/JAC.0000000000000257