Triggers and inhibitors of illegitimate customer complaining behaviorAnecdotes from frontline employees in the hospitality industry.

MLA

Huang, Zhuowei (Joy), et al. “Triggers and Inhibitors of Illegitimate Customer Complaining BehaviorAnecdotes from Frontline Employees in the Hospitality Industry.” International Journal of Contemporary Hospitality Management, vol. 26, no. 4, June 2014, pp. 544–71. EBSCOhost, https://doi.org/10.1108/IJCHM-11-2012-0209.

APA

Huang, Z. (Joy), Zhao, C., Miao, L., & Fu, X. (2014). Triggers and inhibitors of illegitimate customer complaining behaviorAnecdotes from frontline employees in the hospitality industry. International Journal of Contemporary Hospitality Management, 26(4), 544–571. https://doi.org/10.1108/IJCHM-11-2012-0209

Chicago

Huang, Zhuowei (Joy), Chen Zhao, Li Miao, and Xiaoxiao Fu. 2014. “Triggers and Inhibitors of Illegitimate Customer Complaining BehaviorAnecdotes from Frontline Employees in the Hospitality Industry.” International Journal of Contemporary Hospitality Management 26 (4): 544–71. doi:10.1108/IJCHM-11-2012-0209.