What, No Wait? Can hospitals make that happen?

The article focuses on the waiting time experience by patients in hospitals, such as waiting for clinicians and waiting for patients to be discharged from an emergency department (ED). Topics discussed include statement from chief executive officer (CEO) Gerard van Grinsven of Cancer Treatment Centers of America regarding patients' expectation in health care, hospitals' mining data, and statement from Rob Klein of Klein & Partners Inc. regarding patients' satisfaction and loyalty. INSETS: Getting patients in and out faster;Three ingredients for better throughput.