CHANGE MANAGEMENT IN HIGHER EDUCATION: AN EMPIRICAL APPROACH.

It is particularly difficult to change universities. The JISC Curriculum Design and Delivery programme was designed to enable UK universities to employ technology to deliver major, sustainable change. Emergent findings cover themes of interconnectedness, feral systems, project drift, resistance, planning imperative, staff turnover and dependency failures. Collaborative approaches to project management were employed to achieve effective large-scale rather than either management-driven top-down, or more champion-led bottom-up methods. While some diminution of control over project outcomes is inherent in this approach, this is outweighed by the potential benefits of lasting and widespread adoption of agreed changes. [ABSTRACT FROM AUTHOR]