Building Digital Libraries. Here's to a Better 'User Journey'.

The article focuses on the white paper "Meeting the E-Resources Challenge: An OCLC Report" released by the Online Computer Library Center. Topics discussed include the journey undertaken by library users through a series of websites and online services, the role of the Internet in the growing complexity of the user journey and the importance of systems interoperability to user experience research. Also mentioned is the assessment of evidence-based collection development.