Changing Parameters of Customer-Bank Relationship in the Light of Electronic Banking System.

If banking operations are delineated on a timescale, two prominent phases may be identified--the pre-EBS and post-EBS eras. Slow service and time lags marked the pre-EBS era. Drastic changes in terms of the nature of day-to-day transactions and other operations mark the post EBS era. It will not be an exaggeration to say that post EBS era is the reincarnation of the banking system. The volume and speed of banking transactions shot up whereas crowds at the branches reduced significantly. The research article seeks to identify and elaborate the parameters that determine changes in the customer-- bank dealings before and after EBS era. Efforts have been made to describe the factors that have affected banking transactions in terms of turnover, service time or dissemination of information, etc. Identification of causes, developing their association with the parameters of changes and consequently the impact there upon form an integral part of this article. Appropriate quantitative tools have been used for the purpose of analysis. [ABSTRACT FROM AUTHOR]