Cite
Customer service 140 characters at a time: The users' perspective.
MLA
Canhoto, Ana Isabel, and Moira Clark. “Customer Service 140 Characters at a Time: The Users’ Perspective.” Journal of Marketing Management, vol. 29, no. 5–6, Apr. 2013, pp. 522–44. EBSCOhost, https://doi.org/10.1080/0267257X.2013.777355.
APA
Canhoto, A. I., & Clark, M. (2013). Customer service 140 characters at a time: The users’ perspective. Journal of Marketing Management, 29(5–6), 522–544. https://doi.org/10.1080/0267257X.2013.777355
Chicago
Canhoto, Ana Isabel, and Moira Clark. 2013. “Customer Service 140 Characters at a Time: The Users’ Perspective.” Journal of Marketing Management 29 (5–6): 522–44. doi:10.1080/0267257X.2013.777355.