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Pervasive Technology and Public Transport: Opportunities Beyond Telematics.

Authors :
Camacho, Tiago Dias
Foth, Marcus
Rakotonirainy, Andry
Source :
IEEE Pervasive Computing; Jan2013, Vol. 12 Issue 1, p18-25, 8p
Publication Year :
2013

Abstract

This review of IT-based services offered in public transportation focuses on the passenger's perspective. The authors suggest new directions for future services, stressing the need to develop frameworks for assessing service quality and customer satisfaction. [ABSTRACT FROM PUBLISHER]

Details

Language :
English
ISSN :
15361268
Volume :
12
Issue :
1
Database :
Complementary Index
Journal :
IEEE Pervasive Computing
Publication Type :
Academic Journal
Accession number :
85149865
Full Text :
https://doi.org/10.1109/MPRV.2012.61