Forum Stresses Team Building, Profitability.

Information about several papers discussed at a service managers forum sponsored by the Air Conditioning Contractors of America (ACCA) held in mid-October, 2012, in Austin, Texas, on streamlining the interaction between management, the customer, and technician is presented. Topics include team building, leadership, and profitability. It featured several professionals in the heat, ventilation, air conditioning, and refrigeration sector including Don Booker, Cheryl Hansen, and Bruce Wilkinson.