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EXAMINING THE ROLES OF CUSTOMER-STAFF PROXIMITY IN SERVICE RECOVERY EVALUATIONS: EMOTION COPING AND EXPECTATIONS/PERCEPTIONS MODERATING.
- Source :
- AMA Summer Academic Conference Proceedings; 2007, Vol. 18, p70-71, 2p
- Publication Year :
- 2007
Details
- Language :
- English
- Volume :
- 18
- Database :
- Complementary Index
- Journal :
- AMA Summer Academic Conference Proceedings
- Publication Type :
- Conference
- Accession number :
- 84273048