The Influence of Total Quality Management (TQM) on Public Service Ethics.

Two trends in the practice of modern public administration, the emphasis on ethics and quality, although different as philosophical concepts, influence each other. This paper summarizes what is the Total Quality Management and the Ethics Management, from the Public Service perspective at the European and Romanian level. Public administration reform is a current priority in the context of modernizing the state. At present, there is a growing convergence between the quality and ethical standards regarding the public service provided to citizens. Based on a Total Quality Management tool called Common Assessment Framework - CAF, it is argued the positive influence of this type of management on the ethical conduct of civil servants. [ABSTRACT FROM AUTHOR]