Weighing the pros and cons of outsourcing.

The article discusses the advantages and disadvantages to consider in benefits outsourcing. According to Jeff Croyle, partner and managing director for TPI's human resources (HR) practice, changing HR from a back-office administrative role into a main business partner is one of the objectives. Meanwhile, Glenn Neville, practice leader at Towers Watson, states that outsourcing provides a greater level of expertise, whether it be expertise in technology or in the people.