MANAGEMENT OF TELECOMMUNICATIONS SERVICE PROVISION: An analysis of the Tele Danmark company 1990-8.

The article examines the management of the telecommunications company, Tele Danmark, in the period from 1990 to 1998. Two theoretical perspectives are introduced; a rational-technical perspective and a cultural perspective. The theoretial perspectives are used in the empirical analysis of management strategies inTele Danmark. Three phases are identified: the government enterprise (1990–3); the hybrid organization (1994–7); and the private rider (1998–) when Tele Danmark is fully privatized. The management's strategy is evaluated and the challenges ahead are examined, including life under the new owner, the American company, Ameritech. The article concludes that Tele Danmark's management has achieved its objectives in transforming the company into a modern private communications company. [ABSTRACT FROM AUTHOR]