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Embracing or embattled by converged mobile devices? Users’ experiences with a contemporary connectivity technology.
- Source :
- Human Relations; Aug2011, Vol. 64 Issue 8, p1001-1030, 30p
- Publication Year :
- 2011
-
Abstract
- In this qualitative study, we examine how converged mobile devices (e.g. BlackBerries, Treos, and iPhones) are experienced by users of this contemporary connectivity technology. Perhaps not surprisingly, users experience similar pressures to be accessible and responsive; however, the sources of these expectations extend beyond those internal to organizations to include sources external to organizations (e.g. family, friends, industry, CMD-user community, and society in general). Users’ reactions to responsiveness-accessibility pressures differ in this study, clustering into three different categories — ‘enthusiastic,’ ‘balanced,’ and ‘trade-offs.’ Further analyses reveal three emergent factors influencing users’ reactions: the number of expectation sources; specificity of the sources; and adoption motives. Our research builds on technology and work studies to include factors that are related to heterogeneity in interpretations and enactments. Moreover, findings suggest that in the context of this connectivity technology, the role of the organization may not be as central as it has been in many other studies of technology and work. [ABSTRACT FROM PUBLISHER]
- Subjects :
- ANALYSIS of variance
COMMUNICATION
EMPLOYEE attitudes
INTERVIEWING
RESEARCH methodology
PERSONAL space
RESEARCH
TECHNOLOGY
WIRELESS communications
WORK environment
QUALITATIVE research
ORGANIZATIONAL structure
THEORY
DATA analysis
NARRATIVES
THEMATIC analysis
INTER-observer reliability
CROSS-sectional method
Subjects
Details
- Language :
- English
- ISSN :
- 00187267
- Volume :
- 64
- Issue :
- 8
- Database :
- Complementary Index
- Journal :
- Human Relations
- Publication Type :
- Academic Journal
- Accession number :
- 63646494
- Full Text :
- https://doi.org/10.1177/0018726711405552