MLibrary: Concepts for Redefining Reference.

Readily available reference services have been a key component of the University of Michigan Library's (MLibrary) success in supporting and advancing campus research, teaching, and learning. An examination of the evolution of our reference services over the past 10 years suggests strategies and innovative approaches that may well inform future service directions. The purpose of this article is to capture the University of Michigan experience as a way to better understand this evolution and, in doing so, to offer critical concepts to consider when thinking about the development of current and future reference services. [ABSTRACT FROM AUTHOR]