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- Source :
- Computer Weekly; 1/18/2011, Issue 3, p174-174, 1p
- Publication Year :
- 2011
-
Abstract
- The article reports that the controversy surrounding the Wikileaks and the subsequent action taken by its service provider Amazon. Com Inc. which has caused several customers and service providers to take a second look at the terms of their service level agreements. As stated, due to the lack of recognized standards the customers are stressing for the establishment of an industry-wide approach to service level agreements and codes of practice.
- Subjects :
- CONSUMERS
SERVICE level agreements
SERVICE industries
Subjects
Details
- Language :
- English
- ISSN :
- 00104787
- Issue :
- 3
- Database :
- Complementary Index
- Journal :
- Computer Weekly
- Publication Type :
- Periodical
- Accession number :
- 58148221