TRUCKING'S MAGIC HOUR.

The article discusses the strategy of port terminals in Long Beach and Los Angeles, California to reduce the congestion of truckers in the facilities. The consideration of the trucker as a customer gives employees at Matson Navigation the incentive to be efficient while they man the gates. The extended hours at TraPac gives truckers enough time to unload their containers, while APL recruits staff based on their ability to provide quality customer service.