Remedies: Effective Negotiation.

A chapter from the book "New Hampshire Consumer's Sourcebook," third edition, is presented. The chapter provides tips on how consumers can express their complaints on products or services to the representative of the business in the most effective way possible, leading to the resolution of consumer problems. It recommends consumers to gather all information relevant to the product or service at issue before conducting negotiations with the business. It urges consumers to observe self-assured good manners during negotiations.