AN INTEGRATED WORKSHIFT SCHEDULING SYSTEM.

An integrated work shift scheduling system is developed and applied in the scheduling of 2600 telephone operators in 43 locations of the General Telephone Company of California. The system involves the forecasting of calls on a half-hourly basis, the conversion to operator requirements, the scheduling of tours by a heuristic algorithm, the assignment of operators to tours, and the operation of the system. [ABSTRACT FROM AUTHOR]