Modeling User Training and Support for Information Technology Implementations: A Bayesian Test of Competing Models.

Information technology implementations continue to be significant endeavors for both research and practice. Although prior studies have extensively examined user training and user support, a coiisensus is lacking on their conceptualizations. Prior research has arguedfor direct, as well as indirect, effects ofuser training and user support on perceived benefits while appealing to diljerent theoretical perspectives. This study clarifies the roles of user training and user support in information technology implementations using data on 302 software implementations. Using a Bayesian model comparison strategy, the authors found that the effects of user training and user support on perceived benefits are mediated by individuals `perceptions regarding the characteristics of the information technologies. These findings suggest that user training and user support should be treated as enablers in process of implementing information technologies. [ABSTRACT FROM AUTHOR]