Mediation Outcomes and Sources of Impasse: An Empirical Investigation.

This study examines two of the four determinants of mediation effectiveness identified in Kochan and Jick's (1978) model of the public sector mediation process: source of impact and situational factors. Questionnaire data were directly obtained from 240 Bangladesh management and union officials. Discriminant analysis identified several sources of impasse for both union and management groups, but no situational factors were found to accurately predict case settlement. Results are discussed in terms of U.S. public sector mediation research. [ABSTRACT FROM AUTHOR]