Exploring Fit and Misfit with Multiple Contingencies.

This paper proposes a multiple-contingencies theory that simultaneously examines the effects of task and dependence on unit design and efficiency. The theory explores and predicts the conditions under which work-unit designs fail to fit their contexts. Findings from studies of one contingency factor (e.g., uncertainty or dependence) have shown that poor performance by units is related to a lack of fit with theoretically prescribed patterns of design, but because such studies do not do justice to the complexities of design, it is difficult to predict misfit. The multiple-contingency approach proposed here specifically focuses on issues such as misfit, conflicting contingencies, and equifinality. The model is tested, using data from 529 work units in 60 employment-security offices. A key finding is that units facing conflicting contingencies are more prone to design misfit and lower performance. [ABSTRACT FROM AUTHOR]