Mapping the context and practice of training, development and HRD in European call centres.

MLA

Garavan, Thomas N., et al. “Mapping the Context and Practice of Training, Development and HRD in European Call Centres.” Journal of European Industrial Training, vol. 32, no. 8/9, Sept. 2008, p. 612. EBSCOhost, https://doi.org/10.1108/03090590810918764.

APA

Garavan, T. N., Wilson, J. P., Cross, C., Carbery, R., Shanahan, I., Hogan, C., McCracken, M., & Heaton, N. (2008). Mapping the context and practice of training, development and HRD in European call centres. Journal of European Industrial Training, 32(8/9), 612. https://doi.org/10.1108/03090590810918764

Chicago

Garavan, Thomas N., John P. Wilson, Christine Cross, Ronan Carbery, Inga Shanahan, Carole Hogan, Martin McCracken, and Norma Heaton. 2008. “Mapping the Context and Practice of Training, Development and HRD in European Call Centres.” Journal of European Industrial Training 32 (8/9): 612. doi:10.1108/03090590810918764.