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Revolutionizing the workplace: A case study of the future of work program at Capital One.
- Source :
- Human Resource Management; Winter2008, Vol. 47 Issue 4, p795-808, 14p, 1 Diagram, 2 Charts, 1 Graph
- Publication Year :
- 2008
-
Abstract
- Today's workplace designs are being revolutionized due to the changing nature of work and worker profiles, the impact of technology, and the need for organizational efficiency and flexibility. Our case study of the Future of Work (FOW) program at Capital One highlights how thoughtful segmentation of work styles, supportive HR policy, customized workplace design, and the optimal use of technology can enhance knowledge work. FOW results show clear success in terms of increased employee satisfaction leading to improved organizational performance along with better real estate asset utilization and flexibility. To assist HR leaders and planners, we suggest a practical model that shows the impact of workplace design requirements on employee behavior and ultimately on organizational outcomes. © 2008 Wiley Periodicals, Inc. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 00904848
- Volume :
- 47
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Human Resource Management
- Publication Type :
- Academic Journal
- Accession number :
- 35387122
- Full Text :
- https://doi.org/10.1002/hrm.20245