Multiple Eigenvalues in Spectral Analysis for Solving QBD Processes.

A number of authors have recently suggested solving quasi birth-and-death (QBD) processes through the use of eigenvalue-based methods. These methods take on a special form when there are multiple eigenvalues present. We investigate this problem in a general setting as well as in the context of a specific preemptive priority queueing model. [ABSTRACT FROM AUTHOR]