Effectiveness of Content Preparation in Information Technology Operations: Synopsis of a Working Paper.

Content preparation is essential for web design [25]. The objective of this paper is to establish a theoretical foundation for the development of methods to evaluate the effectiveness of content preparation in information technology operations. Past studies identify information as the dominant concern of users, and delivery mechanism as a secondary concern [20]. The best presentation of the wrong information results in a design with major usability problems and does not aid the user in accomplishing his task. This paper shifts the focus of existing usability evaluation methods. It attempts to fill the void in usability literaoture by addressing the information aspect of usability evaluation. Combining the strengths of content preparation and usability evaluation yields major implications for a broad range of IT uses. [ABSTRACT FROM AUTHOR]