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An analysis of customer retention and insurance claim patterns using data mining: a case study.

Authors :
Smith, K. A.
Willis, R. J.
Source :
Journal of the Operational Research Society; May2000, Vol. 51 Issue 5, p532, 10p, 2 Diagrams, 4 Charts, 1 Graph
Publication Year :
2000

Abstract

Presents a case study involving problems of interest to the operational research community in the insurance industry and deals with solving the problems. Data mining methodology; Customer retention analysis; Claims analysis.

Details

Language :
English
ISSN :
01605682
Volume :
51
Issue :
5
Database :
Complementary Index
Journal :
Journal of the Operational Research Society
Publication Type :
Academic Journal
Accession number :
3236814
Full Text :
https://doi.org/10.2307/254184